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INTERPERSONAL SKILLS AT WORK

Training Outlines:

Customer-facing

The following PDF course outlines are representative of the mainstream Alchemy customer-facing courses.

Fully tailored

Each course delivered by Alchemy Training is fully tailored to meet the client’s requirements.

 

• Delivering Customer Excellence
• Handling Difficult Conversations
• Pitching to Win
• Powerful Presentation Skills
• Versatile Selling Skills

 

Further PDF downloads of training outlines will be available shortly. In the meantime, for more information contact Alchemy Training on 01280 812756.

Customer-facing Corporate Training

Investing in customer-facing corporate training brings a wealth of benefits, including:

• Increased levels of customer satisfaction
• Higher customer retention rates
• Better standards of customer service

Bespoke Customer-facing Training

When it comes to training, your organisation's needs are unique. Alchemy's customer contact training courses are tailored to meet the needs of your organisation. Working with groups of up to 16 people, Alchemy's corporate training courses are designed to engage and help your team learn in an enjoyable environment.

Alchemy Bespoke Training Programmes

Alchemy designs and delivers a range of customer-facing corporate training courses, for example:

Powerful Presentation Skills

In the past, it was only managers who needed presentation skills. In today's workplace, staff at all levels are often called upon to make presentations.

Alchemy's powerful presentation skills training is largely an experiential learning process. In a relaxed and enjoyable environment they will learn the secrets of skilful presentations and have the opportunity to put them into practice.

Call Centre Customer Service

With increasingly more and more business being conducted over the phone, it is essential your call centre staff know how to communicate effectively.

This training course explores ways to compensate for the loss of the visual aspects of communication (i.e. body language and eye contact) and helps build your call centre staff's telephone skills.

Negotiation Skills Training

Negotiation is an every day occurrence. We negotiate with our friends and even our children. However in the workplace, these skills are essential for people negotiating contracts or salaries, or even conflicts.

This lively and participative workshop develops your skills, helping you conduct successful business negotiations with colleagues, customers and suppliers.

Because each course is tailored to meet the needs of your company or organisation, it is impossible to list them all here. You will find further information on some of Alchemy's range of courses on the left of the screen. Should you need a corporate training course not listed, you can either email your enquiry or phone Alchemy on +44 (0) 1280 812756.

Customer Satisfaction Surveys and Mystery Shopping

Finding out what your customers think is an effective way of measuring any corporate training. Working with you, Alchemy will be pleased to manage your customer feedback process using Customer Satisfaction Surveys (CSS) or Mystery Shopping. This not only benchmarks your business, but provides vital intelligence about levels of customer service.

For more information about Customer Satisfaction Surveys and Mystery Shopping, or any of Alchemy's corporate training courses, send an email or phone +44 (0) 1280 812756 today.